This cartoon nails it! (cartoon credit: Kendra Allenby, The New Yorker) It’s a common dilemma. One that many of us face at some point in our careers. After years of honing our (usually technical) skills, we’re presented with a crossroad: the only way up seems…
Is there such a thing as too much praise at work? Some managers think so. Here’s why they’re wrong. “You can’t hug your kids too much”. That’s what I told one of my colleagues when talking about encouraging our teams. Here’s why it matters. There…
I’ve let people go.I’ve said “no” when someone really wanted a “yes.”I’ve told my team that the business was struggling. It’s natural to want to delay delivering bad news. We put it off because we care. Because we don’t want to hurt people. But the…
You’ll want to say things like “they just weren’t a good fit for our team” or “they didn’t live up to their resume”. I know I’ve said things like this. But the best leaders take accountability for their hiring decisions. Here are three things to…
Inconveniently, leverage works in both directions, positive and negative. The people you bring onto your team can be the driving force behind your greatest successes or the source of your biggest problems. Bringing in the right people will elevate your team’s performance and make the…
(And why you should still do it). Conventional wisdom suggests that goal-setting is fundamental to success at work. But there’s a growing trend against goal-setting. Some business leaders, like 37signals CEO Jason Fried, avoid setting goals altogether. I understand the sentiment. Goal-setting can be counterproductive,…
About 10 years ago I was thinking about moving on from my job at the time. There was nothing ‘wrong’ with the job, I was pretty good at the work, and I liked the people I worked with. But I had a sense that I…
The 80/20 rule is one of the most useful mental models that I’ve picked up in my life. Also known as the Pareto principle, this rule captures the observation that roughly 80% of good outcomes come from just 20% of our efforts. You can use…
This quote has been living rent-free in my head for the past few weeks: People don’t think what they feel, don’t say what they think and don’t do what they say. David Ogilvy, advertising tycoon I think it’s true. Often, our genuine thoughts and feelings…
Updated: 1 October 2024 In 2004, English gambler Ashley Revell sold everything he owned and bet $135,300 on a single spin of a roulette wheel in Las Vegas. Despite the odds being slightly against him, the ball landed on red, and Revell doubled his money.…
Here’s what to do: First: Assess your engagement at work. If you’re measuring engagement in your team, check out your own results in isolation. Otherwise, schedule a self check-in once per month to rate how you’re feeling out of 10. Pay attention to any trends.…
Here’s the number 1 thing managers should do with their team members. It’s common sense, but not common practice. What is it? Set quarterly goals with each team member. It’s a straightforward exercise, but rarely done well. Usually because managers simply haven’t been taught how…
Most managers have one on ones with their teams. But here’s what separates the best from the worst 👇. Average managers organise one on ones from time to time. Highly effective managers schedule them in advance. And stick to them. The least effective don’t have…
One of my favourite questions to ask in one-on-ones is: “What’s one thing I could do differently to better support you?”. Or you can unpack it further by asking, “What’s one thing I could stop or start doing? Or change how I do it?”. The…
The book in a paragraph ReWork makes the case that many of the traditional approaches to work and entrepreneurship are wrong. In traditional workplaces it is common to see overplanning, excessive meetings, growth for growth’s sake, and entrenched bureaucracy. This can all be avoided through…
Overload is something I’ve struggled with at work, particularly in management roles. Here’s a fairly typical situation for me. I’d find myself running 7+ projects at once. Some were just kicking off, and others were close to being finished. Some of them were ‘paid’ projects…
Dear Guide: My boss and I have different views on the best strategy to advance our objectives. I’m proposing a new approach that will add cost, but I believe it will deliver greater revenue. He sees it as a cash flow black hole. I believe…
Do you have an everyday management or leadership dilemma that you’re grappling with? Our new advice column – The Guide – coaches readers through the ordinary difficulties of leadership life. in each edition, we will answer a reader’s question about a management problem, big or…
When we take on more responsibility, many of us respond by working more hours. This isn’t much fun. But it’s also dumb. Because adding more time isn’t a scalable solution. And it stunts our growth. First, it turns us into super individual contributors, not better…
I used to love saying, “if you want a job done properly, do it yourself”. But what that really said was, “I’m a terrible delegator”. And I was. When we first move into management roles, we’re typically bad delegators. We’ve often been promoted because we’re…