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Sean Craig

Introducing The Guide

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Do you have an everyday management or leadership dilemma that you’re grappling with? Our new advice column – The Guide – coaches readers through the ordinary difficulties of leadership life. in each edition, we will answer a reader’s question about a management problem, big or… Introducing The Guide

It pays to be respectful

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It pays to be respectful. It’s the right thing to do. But it’s also usually the smart thing to do. Here’s why. Imagine two debt collection agencies. One uses high pressure tactics to get people to pay their money back. While the other tries to… It pays to be respectful

Uncomfortable conversations are the price of admission to meaningful relationships

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Hard conversations are called ‘hard conversations’ for a reason. They’re hard. But they’re critical to relationship building. And they’re the price of admission to meaningful relationships. When we shy away from tough conversations, we limit the depth of connection we create (whether it’s with a… Uncomfortable conversations are the price of admission to meaningful relationships

Say this instead of “If you want a job done properly, do it yourself”

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I used to love saying, “if you want a job done properly, do it yourself”. But what that really said was, “I’m a terrible delegator”. And I was. When we first move into management roles, we’re typically bad delegators. We’ve often been promoted because we’re… Say this instead of “If you want a job done properly, do it yourself”

Communication is measured at the listener’s ear, not the speaker’s mouth

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Taking total responsibility means measuring communication at the listener’s ear, not the speaker’s mouth. This is what former Google executive Kim Scott talks about in her book Radical Candor. If we seek to take total responsibility, we must accept that – if someone doesn’t understand something –… Communication is measured at the listener’s ear, not the speaker’s mouth

You can still be a kind manager and…

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You can’t be a kind person and criticise someone, right? And you definitely couldn’t sack them, right? Wrong. You can be a kind manager and still: Take criticising someone as a common example. Some managers criticise people and they are unkind. Some managers criticise people… You can still be a kind manager and…

Hire for attitude. Train for skill.

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The hardest people to manage are those with attitude problems, not capability issues. So why do recruitment processes focus so much on technical fit, rather than cultural fit? I think there are two reasons: What’s the answer? Recruit people through the lens of the matrix… Hire for attitude. Train for skill.

Three ways to be more persuasive

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Being influential is a key leadership quality. Making persuasive arguments is critical to leading your team forward. And to managing upwards. What drives influence? There are three things: The first lever takes time. But the better and more consistently we do 2 and 3, the… Three ways to be more persuasive

The firefighting death loop

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  • 3 min read

Are problems on repeat in your organisation? Is it like a game of whack-a-mole, where you fix one problem, only for another to pop up? This happens when organisations are stuck in a firefighting death loop. Gaps between organisational capabilities (in systems of work, people,… The firefighting death loop