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The Guide: I want to fire someone for repeatedly not submitting their timesheet, but it feels petty

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  • 3 min read

Dear Guide: I have a casual team member who has repeatedly failed to submit their timesheet. I have explained to them several times that this must be done on time, as not doing so prevents them from getting paid and creates additional administrative work for… The Guide: I want to fire someone for repeatedly not submitting their timesheet, but it feels petty

Introducing The Guide

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  • 1 min read

Do you have an everyday management or leadership dilemma that you’re grappling with? Our new advice column – The Guide – coaches readers through the ordinary difficulties of leadership life. in each edition, we will answer a reader’s question about a management problem, big or… Introducing The Guide

It pays to be respectful

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  • 2 min read

It pays to be respectful. It’s the right thing to do. But it’s also usually the smart thing to do. Here’s why. Imagine two debt collection agencies. One uses high pressure tactics to get people to pay their money back. While the other tries to… It pays to be respectful

Uncomfortable conversations are the price of admission to meaningful relationships

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  • 2 min read

Hard conversations are called ‘hard conversations’ for a reason. They’re hard. But they’re critical to relationship building. And they’re the price of admission to meaningful relationships. When we shy away from tough conversations, we limit the depth of connection we create (whether it’s with a… Uncomfortable conversations are the price of admission to meaningful relationships

Say this instead of “If you want a job done properly, do it yourself”

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  • 1 min read

I used to love saying, “if you want a job done properly, do it yourself”. But what that really said was, “I’m a terrible delegator”. And I was. When we first move into management roles, we’re typically bad delegators. We’ve often been promoted because we’re… Say this instead of “If you want a job done properly, do it yourself”

Communication is measured at the listener’s ear, not the speaker’s mouth

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Taking total responsibility means measuring communication at the listener’s ear, not the speaker’s mouth. This is what former Google executive Kim Scott talks about in her book Radical Candor. If we seek to take total responsibility, we must accept that – if someone doesn’t understand something –… Communication is measured at the listener’s ear, not the speaker’s mouth

Book summary: The Five Temptations of a CEO by Patrick Lencioni

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  • 4 min read

The book in a paragraph The Five Temptations of a CEO by Patrick Lencioni identifies five key temptations that leaders often face: prioritising personal status over organisational results, valuing popularity over accountability, choosing certainty over clarity in decision-making, preferring harmony over productive conflict, and avoiding… Book summary: The Five Temptations of a CEO by Patrick Lencioni

You can still be a kind manager and…

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  • 2 min read

You can’t be a kind person and criticise someone, right? And you definitely couldn’t sack them, right? Wrong. You can be a kind manager and still: Take criticising someone as a common example. Some managers criticise people and they are unkind. Some managers criticise people… You can still be a kind manager and…

Hire for attitude. Train for skill.

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The hardest people to manage are those with attitude problems, not capability issues. So why do recruitment processes focus so much on technical fit, rather than cultural fit? I think there are two reasons: What’s the answer? Recruit people through the lens of the matrix… Hire for attitude. Train for skill.

Book Summary: American Icon: Alan Mulally and the Fight to Save Ford Motor Company by Bryce Hoffman

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  • 5 min read

The book in a paragraph American Icon: Alan Mulally and the Fight to Save Ford Motor Company by Bryce Hoffman chronicles the remarkable turnaround of Ford under the leadership of Alan Mulally during a period of financial crisis. The book delves into the profound leadership… Book Summary: American Icon: Alan Mulally and the Fight to Save Ford Motor Company by Bryce Hoffman

Chasing certainty instead of clarity is a classic mistake (and what to do instead)

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  • 3 min read

I make this error all the time (most of us do). You’ll probably recognise this scenario: you’re faced with a choice in (even slightly) unfamiliar territory. And getting it wrong feels like it will have some cost or pain (perhaps only minor). What do we… Chasing certainty instead of clarity is a classic mistake (and what to do instead)