Effective Thursday, 27 August 2026, we’ve updated our Terms of Service. We’ve also published a new set of standard terms for coaching. Most of this is structural. As we’ve started selling more services alongside our toolkits and card decks, one set of terms covering everything…
Effective Friday, 22 August 2025, we’ve updated our Terms of Service. These updates are part of our ongoing commitment to clarity, fairness and compliance with Australian Consumer Law. Key changes Read the full terms You can read the updated Terms of Service in full here:…
A case study showing how Unilever’s complex, purpose-led strategy could be captured on a single page using the Team Alignment Canvas
See how NASA’s vast, multi-decade mission could be captured on a single page using the Team Alignment Canvas. A case study that shows how even the most complex organisations can bring strategic clarity to life
See how Patagonia’s strategy comes to life on a single page using the Team Alignment Canvas. A clear case study in purpose-led planning and strategic clarity
The book in a paragraph Updated: November 2024. There are five fundamental causes of team dysfunction: absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results. These dysfunctions can lead to team failure. The way to address these dysfunctions…
The book in a paragraph The most successful individuals and organisations communicate and operate from their core purpose, cause or belief, inspiring others and achieving remarkable loyalty and engagement. They “start with why”. And then they align their how – processes and values – and…
Dear Guide: My boss has mental health issues and she has treated me poorly for a long time. I believe these two things are connected. I am compassionate to anyone struggling with their health, but now I’m struggling too. I have spoken to my boss,…
Dear Guide: My boss treats me poorly. I’ve tried speaking with her, but she gets defensive and dismisses my feedback. I asked her peer for advice and it was clear that my boss’s behaviour was well known and that – if I quit – she…
Impact Society has updated the terms of service that govern the use of impactsociety.co. Key changes include modifications to the following sections: These changes are effective from Tuesday, 12 March 2024.
Dear Guide: My boss and I have different views on the best strategy to advance our objectives. I’m proposing a new approach that will add cost, but I believe it will deliver greater revenue. He sees it as a cash flow black hole. I believe…
Dear Guide: I have a casual team member who has repeatedly failed to submit their timesheet. I have explained to them several times that this must be done on time, as not doing so prevents them from getting paid and creates additional administrative work for…
The book in a paragraph The Five Temptations of a CEO by Patrick Lencioni identifies five key temptations that leaders often face: prioritising personal status over organisational results, valuing popularity over accountability, choosing certainty over clarity in decision-making, preferring harmony over productive conflict, and avoiding…
The book in a paragraph American Icon: Alan Mulally and the Fight to Save Ford Motor Company by Bryce Hoffman chronicles the remarkable turnaround of Ford under the leadership of Alan Mulally during a period of financial crisis. The book delves into the profound leadership…
The book in a paragraph Unproductive and tedious meetings plague many teams and organisations. And bad meetings almost always lead to bad decisions, which is the best recipe for mediocrity. To address this, teams need an integrated, comprehensive and practical framework for structuring and managing…