A common issue amongst managers is attribution bias. We all do it. This is where we judge others by their actions, and ourselves by our intentions. For example, if someone on our team fails to meet a deadline, we might default to thinking it’s because…
A huge issue in management is falling into the trap of black and white thinking. What is it? It’s called splitting in psychology – when we fail to see the shades of grey in issues (and in ourselves), and instead view people and situations as…
“Leadership is doing the right thing, even when it hurts”. This is a quote I picked up from Scott Galloway recently. And I think it’s a good point. We’re so often faced with a choice – in leadership, as in life – between what’s convenient…
When we enter management, we often feel we have to become what we can see. We tend to assume that leadership has to look a certain way. That it needs to be strong, unemotional, rigid and in control – because that’s how it’s so often…
Sexism is a complicated topic, both in organisations and society more generally. As a man, I’m interested in how male leaders approach the topic of sexism. And – more importantly – how we can be advocates for addressing the issue. I know I’ll never fully…
“It’s all very ordinary once you get past the shiny suits and gruff exteriors”. I read that somewhere recently, though I can’t remember where. It was about celebrities (or maybe organised criminals 🤔😆). But the line stuck with me because it applies just as much…
You can’t performance manage people anymore – you’ll just be accused of harassment. I’ve heard this so many times 🙄. And it’s just not true. So, why do people say this? I think some are genuinely misguided, but I think what many are really trying…
They’re here! Our Daily Acts of Leadership card decks are officially on sale 🥳🎉! Leadership isn’t just about the big moments. It’s shaped in the small, everyday actions that build trust, inspire others and create meaningful change. That’s exactly why we created this deck. Want…
Here’s a word for something we all know, but rarely articulate: sonder. American writer John Koenig published an ambitious book in 2012, ‘The Dictionary of Obscure Sorrows’. It’s an amazing project: he set about creating new words to describe complex emotions that lack a precise…
I felt a mix of anxiety and excitement as Joel carefully cut open the carton on my dining room table yesterday. Inside was the final piece of something we’ve been working on for months: our first ever physical product, the Daily Acts of Leadership card…
Are you hard on behaviour but soft on people? You should be. Here’s why 👇. Most people most of the time are trying their best. When people stuff up, it’s rarely out of malice. Remember Hanlon’s Razor: “never attribute to malice that which is adequately…
Picture this situation that I’ve regularly observed over the years. A CEO is discussing an issue with some people within the organisation. It’s a novel problem with no obvious answers. They’re wrestling with it, thinking it through and trying to work out together what to…
We are more decent up close. When we interact with others directly, we tend to treat them better. Because we see their humanity, understand their challenges and treat them with greater decency. Whereas from a distance, it’s easier to dehumanise others and ignore the impact…
I’ve noticed something lately that’s quietly holding people back in their careers. It’s more common than you might think. Some people get asked to do something at work – something not technically required, or outside their normal job description – and hesitate. It’s not because…
The manufacturing work is for custom dice that will be included with our Daily Acts of Leadership cards. It’s been an eye-opening experience, so I thought I’d share a few random observations: 1️⃣ Finding a manufacturer: I connected with our supplier via Alibaba. Much like…
Think about the worst possible workplace. Not just bad. Hellishly bad. What does it look like? How would people feel? And how productive would they be? I imagine people who’re bullied, harassed, stressed, overloaded, underequipped, in ill-suited roles, navigating ambiguous and changing priorities, underpaid, in…
I know I should meditate more. And that doing it – even for five minutes – would benefit me. But, I say to myself… I don’t have the time. It seems too hard. I can always start tomorrow. This is all a fairly accurate –…
Here’s something I used to feel guilty about: there are days where I don’t feel like being a manager. I’ve come to learn that feeling like this at times is both common, and entirely understandable. Because here’s the hard truth: a lot of the time,…
Managers, here’s a simple but effective team engagement hack I picked up a few years ago: At your next management meeting, invite someone else from the team or wider organisation — ideally someone less experienced — to give a quick presentation. Here’s the parameters: five…
Difficult conversations are called that for a reason. They’re painful—for you and the other person. Here’s how to make them suck a bit less: First: your goal isn’t to make the conversation painless. It’s to be honest, clear, and respectful while staying true to what…