When was the last time you apologised for something at work? If you can’t remember, consider: are you perfect, or are you not apologising for some other reason? I’ve noticed that some people in management roles don’t like to apologise. But this approach is dead… Apologising doesn’t make you weak
The word ‘leadership’ is thrown around so often that it sometimes feels like it is losing its meaning. We see it everywhere: in job titles, on LinkedIn profiles, in performance reviews. But what does it really mean to be a leader? Has the term become… Has ‘leadership’ lost its meaning?
This cartoon nails it! (cartoon credit: Kendra Allenby, The New Yorker) It’s a common dilemma. One that many of us face at some point in our careers. After years of honing our (usually technical) skills, we’re presented with a crossroad: the only way up seems… When the only way up is into management
Is there such a thing as too much praise at work? Some managers think so. Here’s why they’re wrong. “You can’t hug your kids too much”. That’s what I told one of my colleagues when talking about encouraging our teams. Here’s why it matters. There… Is there such a thing as too much praise at work?
I’ve let people go.I’ve said “no” when someone really wanted a “yes.”I’ve told my team that the business was struggling. It’s natural to want to delay delivering bad news. We put it off because we care. Because we don’t want to hurt people. But the… I’ve had to deliver plenty of bad news at work – it always sucks
You’ll want to say things like “they just weren’t a good fit for our team” or “they didn’t live up to their resume”. I know I’ve said things like this. But the best leaders take accountability for their hiring decisions. Here are three things to… When you make the wrong hire it’s tempting to blame the person you hired
Inconveniently, leverage works in both directions, positive and negative. The people you bring onto your team can be the driving force behind your greatest successes or the source of your biggest problems. Bringing in the right people will elevate your team’s performance and make the… Hiring is one of the highest leverage activities for a leader
(And you should still do it) Conventional wisdom suggests that goal-setting is fundamental to success at work. But there’s a growing trend against goal-setting. Some business leaders, like 37signals CEO Jason Fried, avoid setting goals altogether. I understand the sentiment. Goal-setting can be counterproductive, and… Goal-setting matters less than you think
About 10 years ago I was thinking about moving on from my job at the time. There was nothing ‘wrong’ with the job, I was pretty good at the work, and I liked the people I worked with. But I had a sense that I… Warning: read these articles at your own risk!
The 80/20 rule is one of the most useful mental models that I’ve picked up in my life. Also known as the Pareto principle, this rule captures the observation that roughly 80% of good outcomes come from just 20% of our efforts. You can use… How to 80/20 your life and work?
This quote has been living rent-free in my head for the past few weeks: People don’t think what they feel, don’t say what they think and don’t do what they say. David Ogilvy, advertising tycoon I think it’s true. Often, our genuine thoughts and feelings… Is engagement survey data misleading?
It’s inconvenient, but the quality of a decision can’t be judged from its outcome. Good decisions can go wrong. You can get lucky with a bad decision. It happens all the time. The quality of a decision comes from HOW the decision was made. And… There’s only one proven way to make better decisions.
Here’s what to do: First: Assess your engagement at work. If you’re measuring engagement in your team, check out your own results in isolation. Otherwise, schedule a self check-in once per month to rate how you’re feeling out of 10. Pay attention to any trends.… Leaders: paying attention to your own engagement is crucial
Here’s the number 1 thing managers should do with their team members. It’s common sense, but not common practice. What is it? Set quarterly goals with each team member. It’s a straightforward exercise, but rarely done well. Usually because managers simply haven’t been taught how… The number 1 thing managers should do with their team members
Most managers have one on ones with their teams. But here’s what separates the best from the worst 👇. Average managers organise one on ones from time to time. Highly effective managers schedule them in advance. And stick to them. The least effective don’t have… Effective managers schedule regular one-on-ones. And stick to them
One of my favourite questions to ask in one-on-ones is: “What’s one thing I could do differently to better support you?”. Or you can unpack it further by asking, “What’s one thing I could stop or start doing? Or change how I do it?”. The… A great question for one-on-ones
The book in a paragraph ReWork makes the case that many of the traditional approaches to work and entrepreneurship are wrong. In traditional workplaces it is common to see overplanning, excessive meetings, growth for growth’s sake, and entrenched bureaucracy. This can all be avoided through… Book summary: ReWork
Overload is something I’ve struggled with at work, particularly in management roles. Here’s a fairly typical situation for me. I’d find myself running 7+ projects at once. Some were just kicking off, and others were close to being finished. Some of them were ‘paid’ projects… Overloaded at work? Try working dumber, instead of smarter.
Dear Guide: My boss and I have different views on the best strategy to advance our objectives. I’m proposing a new approach that will add cost, but I believe it will deliver greater revenue. He sees it as a cash flow black hole. I believe… The Guide: My boss and I have differing views on the best strategy to advance our objectives
Do you have an everyday management or leadership dilemma that you’re grappling with? Our new advice column – The Guide – coaches readers through the ordinary difficulties of leadership life. in each edition, we will answer a reader’s question about a management problem, big or… Introducing The Guide