Effective date: Thursday, 27 August 2026.
These terms of service (the “Terms of Service”) govern the use of impactsociety.co (the “Site”). This Site is owned and operated by Impact Society Pty Ltd. This Site is an e-commerce website.
By using this Site, you indicate that you have read and understand these Terms of Service and agree to abide by them at all times.
How these terms fit together
These Terms of Service apply to everything you buy from us.
Some products also have their own standard terms, which cover how that particular kind of work runs. Those terms apply in addition to these ones. Where the two differ, the product terms apply for that purchase.
Our returns and refunds policy and our privacy policy also form part of these terms.
Where a product has its own terms, we’ll link to them from the product page as well as here. The version that applies to you is the one current when you made your purchase.
What we sell
The following are available on our Site:
- Digital products, including articles, cheat sheets, toolkits, planning tools, guides, courses and ebooks;
- Physical products, including books, diaries, planners, posters and merchandise;
- Digital subscriptions and memberships, including access to online systems and content;
- Coaching, including single sessions, multi-session packs and retainers; and
- Workshops, delivered online or in person.
These Terms of Service apply to all the products that are displayed and/or sold on our Site at the time you access it. This includes all products listed as being out of stock and services that are unavailable. All information, descriptions or images that we provide are as accurate as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of everything we provide.
We reserve the right, at our absolute discretion, to refuse, cancel or refund any order that we determine to be unfeasible, impractical or otherwise unable to be fulfilled, including excessively large orders or deliveries to locations where fulfilment is unreasonably expensive or not reasonably possible. In such cases, we will provide a full refund of any amounts paid.
Delivery times and availability are provided as estimates only. We are not responsible for delays outside our reasonable control, including delays caused by carriers, customs processes or global events.
Intellectual property
All content published and made available on our Site is the property of Impact Society and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Licences for digital products
When you buy a digital product you get a licence to use it. You don’t get ownership of it and all ownership rights stay with us.
Unless the product page says otherwise, that licence is for one individual. You can use the product in your own work and you can print a copy for your own use. You can’t share, distribute, resell or republish the files, or post them anywhere other people can get to them.
Some products carry a broader licence. The Team Planning Toolkit, for example, is sold with a licence covering one team. Where a product page sets out a licence like that, it applies instead of the individual licence above. If you need something wider, ask us and we’ll sort it out.
If a licence is breached, we may terminate it.
Digital subscriptions and memberships
Where we sell a digital subscription or membership, it renews automatically and we will keep billing you until you tell us to stop. To cancel, e-mail members@impactsociety.co.
Cancelling prevents future renewals. It doesn’t entitle you to a refund for periods you’ve already had, except as set out in our returns and refunds policy.
Coaching retainers are not subscriptions. They run for a fixed term, don’t renew automatically and are covered by our coaching terms.
Acceptable use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms of Service, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
User contributions
Users may post public comments on our Site. By posting publicly, you agree not to act illegally or violate these Terms of Service.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate and truthful, and you will update it if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms of Service.
Payments
We accept credit card and debit card payments on our Site.
For higher value purchases, including coaching, workshops and bulk orders, we can also invoice you for payment by bank transfer or direct debit in Australia, the United Kingdom, the United States and the euro area. E-mail hello@impactsociety.co and we’ll arrange an invoice. Invoices are due within 14 days unless we’ve agreed something else in writing.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use, and you authorise us to charge the amount due to it.
If we believe your payment has violated any law or these Terms of Service, we reserve the right to cancel or reverse your transaction.
Refunds and returns
Our returns and refunds policy sets out how refunds work for digital products, physical products and coaching, including our 30-day money-back guarantee and the products it doesn’t cover.
If a physical product you receive is defective, damaged or not as described, we will take reasonable steps to repair, replace or refund it as appropriate.
Professional advice
Our products and services are not legal, investment, accounting or other professional advice. We use our best efforts in preparing them, but we make no representations or warranties as to their accuracy or completeness, and we specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. The advice and strategies we offer may not suit your situation, and you should consult independent professional advice where appropriate.
AI-assisted content
Some content or tools provided through our Site may incorporate or be generated with the assistance of artificial intelligence. While we use reasonable efforts to ensure accuracy and quality, AI-generated content may contain errors or omissions. We make no warranty as to the accuracy, reliability or suitability of such content for any particular purpose, and you should exercise your own judgement and seek professional advice where appropriate.
Consumer protection law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law, Schedule 2 of the Australian Competition and Consumer Act 2010 (Cth). We will always comply with your rights under the Australian Consumer Law.
Where those guarantees apply to services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption, the law lets us limit what we owe you if we fail to meet one, and we do. For any such failure, our liability is limited, at our option, to supplying the affected services again or paying the cost of having them supplied again.
Limitation of liability
To the maximum extent the law allows, and except where the terms for a particular product say otherwise:
- our total liability to you for anything arising out of or in connection with the Site, or any product or service bought through it, is limited in aggregate to the amount you paid for the relevant product or service;
- we are not liable for indirect or consequential loss, including loss of profit, revenue, business or opportunity, anticipated savings, or loss of or damage to data; and
- we are released from all liability unless you bring a claim against us within one year of your purchase.
Nothing in this section limits any rights you have that cannot be excluded under the Australian Consumer Law.
Force majeure
We will not be liable for any delay or failure to perform our obligations under these Terms of Service where the delay or failure arises from a cause beyond our reasonable control, including acts of God, natural disasters, pandemics, strikes, labour disputes, war, governmental action, supply chain disruption or failures of telecommunications or internet services.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Impact Society and our directors, officers, agents, employees, subsidiaries and affiliates from any actions, claims, losses, damages, liabilities and expenses, including legal fees, arising out of your use of our Site or your violation of these Terms of Service.
Links to other websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using them.
Applicable law
These Terms of Service are governed by the laws of the State of Western Australia, Australia.
Severability
If at any time any of the provisions set out in these Terms of Service are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms of Service. All other provisions will not be affected by the removal and the rest of these Terms of Service will still be considered valid.
Changes
These Terms of Service may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by e-mail of changes to these Terms of Service or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
Impact Society
PO Box 55
Fremantle, WA 6959
Australia