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How new leaders lose the frontline

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  • 1 min read

New executive comes in. Starts strong. Engages the frontline. Then gets busy. Buries themselves. Drops engagement. Loses trust. Workers say, “they’re just like everyone else, they don’t give a shit about us”. I’ve seen this repeatedly. And the sad thing is, the leader usually does… How new leaders lose the frontline

Love the wrongdoer, hate the wrong

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  • 2 min read

Love the wrongdoer, hate the wrong. As leaders, we should keep this in mind whenever dealing with performance issues. A HR manager I knew was involved in firing someone for gross misconduct. Afterwards, she met the dismissed employee in the car park. She checked in… Love the wrongdoer, hate the wrong

Introducing The Guide

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  • 1 min read

Do you have an everyday management or leadership dilemma that you’re grappling with? Our new advice column – The Guide – coaches readers through the ordinary difficulties of leadership life. in each edition, we will answer a reader’s question about a management problem, big or… Introducing The Guide

It pays to be respectful

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  • 2 min read

It pays to be respectful. It’s the right thing to do. But it’s also usually the smart thing to do. Here’s why. Imagine two debt collection agencies. One uses high pressure tactics to get people to pay their money back. While the other tries to… It pays to be respectful

Uncomfortable conversations are the price of admission to meaningful relationships

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  • 2 min read

Hard conversations are called ‘hard conversations’ for a reason. They’re hard. But they’re critical to relationship building. And they’re the price of admission to meaningful relationships. When we shy away from tough conversations, we limit the depth of connection we create (whether it’s with a… Uncomfortable conversations are the price of admission to meaningful relationships

Say this instead of “If you want a job done properly, do it yourself”

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  • 1 min read

I used to love saying, “if you want a job done properly, do it yourself”. But what that really said was, “I’m a terrible delegator”. And I was. When we first move into management roles, we’re typically bad delegators. We’ve often been promoted because we’re… Say this instead of “If you want a job done properly, do it yourself”

Communication is measured at the listener’s ear, not the speaker’s mouth

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  • 2 min read

Taking total responsibility means measuring communication at the listener’s ear, not the speaker’s mouth. This is what former Google executive Kim Scott talks about in her book Radical Candor. If we seek to take total responsibility, we must accept that – if someone doesn’t understand something –… Communication is measured at the listener’s ear, not the speaker’s mouth

Book summary: The Five Temptations of a CEO by Patrick Lencioni

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  • 4 min read

The book in a paragraph The Five Temptations of a CEO by Patrick Lencioni identifies five key temptations that leaders often face: prioritising personal status over organisational results, valuing popularity over accountability, choosing certainty over clarity in decision-making, preferring harmony over productive conflict, and avoiding… Book summary: The Five Temptations of a CEO by Patrick Lencioni

You can still be a kind manager and…

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  • 2 min read

You can’t be a kind person and criticise someone, right? And you definitely couldn’t sack them, right? Wrong. You can be a kind manager and still: Take criticising someone as a common example. Some managers criticise people and they are unkind. Some managers criticise people… You can still be a kind manager and…

Book Summary: American Icon: Alan Mulally and the Fight to Save Ford Motor Company by Bryce Hoffman

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  • 5 min read

The book in a paragraph American Icon: Alan Mulally and the Fight to Save Ford Motor Company by Bryce Hoffman chronicles the remarkable turnaround of Ford under the leadership of Alan Mulally during a period of financial crisis. The book delves into the profound leadership… Book Summary: American Icon: Alan Mulally and the Fight to Save Ford Motor Company by Bryce Hoffman

Three ways to be more persuasive

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  • 1 min read

Being influential is a key leadership quality. Making persuasive arguments is critical to leading your team forward. And to managing upwards. What drives influence? There are three things: The first lever takes time. But the better and more consistently we do 2 and 3, the… Three ways to be more persuasive

Good leaders don’t make excuses

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  • 1 min read

There are few things more certain than things going wrong. As a leader as it is in life. I’ve made plenty of mistakes. And I’ve regularly been confronted by my own limitations. And – no matter how much I meditate, reflect, talk it out (i.e.… Good leaders don’t make excuses