Skip to content

procedures

Why your policies and procedures are choking performance

  • by
  • 2 min read

Dethatching is a gardening concept that every organisation should steal. Thatch is the layer of dead matter that builds up between the grass and the soil. It blocks water, air and nutrients from reaching the roots. So every now and then, you rake it out… 

Why the best processes start with the people doing the work

  • by
  • 2 min read

Legend has it that when The Ohio State University built its campus, there were no footpaths. Instead, they waited a year or so and let students carve dirt paths into the grass, showing where they naturally walked. Then they paved those paths. This is called…